Galileo IT Support

Galileo IT support department is open 24/7.

Most of our clients who chose us for installation services, also chose our premier support services. These support services apply to all of our service offerings: Information Technology, Wireless Communications, AV Services, Web Services, Security Services and even Rental Equipment.

We offer 3 levels of support:

Silver Support Plan:
Our entry-level support plan satisfies the needs of many of our clients by providing a cost-effective, reliable plan when support is needed. This support plan comes with the following features:

Automated Call Center with Text Alert
End of Day guaranteed response via phone and/or email
Remote Support to resolve or investigate the issue within 24-hours
On-site support at a reduced hourly rate
24/7 Passive Monitoring (must be configured prior to contract initiation)

Gold Support Plan:
The most popular support option for medium to small business, a cost-effective alternative to a full-time IT engineer. The plan includes the following features:

Automated Call Center with Text Alert
2-hour guaranteed response via phone and/or email
Remote Support to resolve or investigate the issue by End of Day
On-site within 3 business days, if phone/remote support will not suffice
Best Effort Pledge that we will recover your corrupted data files
Reduced-rate maintenance & installation services
24/7 Passive Monitoring available (must be configured prior to contract initiation)

Platinum Support Plan:
Our very best support offering, allowing you complete peace-of-mind when it comes to all of your technology needs. This support plan comes with all of the features listed below but can also be modified to accommodate a customer’s specific needs:

Automated Call Center with Text Alert
1-hour guaranteed response via phone and/or email
On-site within 4-hours, if phone/remote support will not suffice – any time, 365 days a year
Fixed Price Contract to help you keep in control of your IT budget (no additional labor charges)
On-site tech/engineer will have a “team” of engineers available to resolve the issue
Free loaner equipment if product can not be repaired on-site
Best Effort Pledge that we will recover your corrupted data files
24/7 Active Monitoring of your critical systems
24/7 Remote Support for even the smallest of issues
Annual Site Audit with full write-up and recommendations
Preventative Maintenance of all equipment covered by the support contract
Reduced-rate maintenance & installation services

24/7 Active Monitoring can be added to the Silver and Gold support plans for an additional charge. It is included with the Platinum Support Plan.

Non-Contract Maintenance Services:
Although we recommend at the very least our Silver Support Plan so that we are best suited to support you when a problem does occur, we are still committed to support all of our clients, past and present.